A technician pulls up to a house near The Old Road, and the homeowner says the door's been "a little loud lately." Five minutes later, the diagnosis is a lot more than noise: one cable strand is frayed where it wraps the drum, two rollers are cracked and wobbling in their tracks, and the door is sitting slightly crooked when it's down. The spouse who said "it's fine, it still opens" is now looking at the spouse who said "something's wrong" with a very different expression. This is one of the most common calls in this area, and it's worth understanding why.